My tracking hasn’t updated or says “Shipment info received” — is that normal?

Yes — absolutely normal.
There’s no need to worry: if you’ve received a tracking number, it means your order has already left our warehouse and is on its way. Tracking numbers are generated automatically just a few hours after dispatch.

Why no updates yet?

In the first 2–4 business days after shipping, it’s common for tracking to show limited activity — or simply say “Shipment info received.”
This doesn’t mean your package hasn’t moved. It just means it’s currently in the hands of a third-party logistics provider handling the first leg of the journey before the parcel is handed over to the final-mile courier (such as DHL, UPS, FedEx, or USPS).

Once your package arrives at the courier hub in your region, the tracking will begin to update normally — showing scans, movement, and estimated delivery times.

For the most accurate tracking

We recommend using our official tracking portal, which gathers real-time updates from all couriers involved in your shipment:
👉 https://aura-displays.com/pages/track-my-order

If you're checking directly on the courier’s website (like DHL, FedEx, or UPS), or speaking with their customer support, you may see statuses like “Label created” or “Shipment info received” — or they might even tell you they haven’t received the package yet. This is completely normal during the early stage of transit. Until the parcel enters your local network and is scanned by the final-mile carrier, they won’t have visibility on it.

This may occur more frequently during peak periods or if you placed your order during a limited-time offer, when multiple customers in your region are purchasing the same item. Our system is designed to automatically manage inventory across all warehouses and route your order through the fastest and most efficient channel available. 

Rest assured — this won’t delay your delivery
These early tracking gaps do not impact your delivery time in any way.
They’re simply part of the handoff process between logistics partners — especially when your order ships from one of our other warehouses (e.g., when the nearest location is temporarily out of stock).

Our system is designed to fulfill your order as quickly as possible using the most efficient route. We only work with top-tier shipping partners, and every order is fully tracked from warehouse to delivery.

Still have questions?
Our support team is here to help and happy to assist if you need peace of mind at any point in the process.