Support for Portable Monitors | Troubleshooting & Guides – Aura

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Compare our portable monitors to explore technical specifications and find the perfect match.

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Track your order's progress easily using the email address provided during checkout.

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If you need help or have any questions regarding returns, please create an account.

We’re available Monday to Friday, 9 AM to 5 PM (CET).

Which devices do you need help with

Get support, find answers, download drivers, manuals, and more!

Which devices do you need help with

Get support, find answers, download drivers, manuals, and more!

Dual Boost 14" Pro

Dual Boost 15.6" Pro Max

Dual Boost 14"

Triple Boost 14" Pro

Triple Go 14"

Dual Play (Gen2)

Dual Book 15.6"

Single Boost 15.6"

Single Play 14"

Single Home 24-27"

Keyview 13 Touch

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FAQs

What is your warranty policy?

Every product we offer is backed by a one-year warranty, covering any manufacturing defects. Should you experience any issues within this period, simply reach out to our customer support team, and we’ll assist you with a repair or replacement.

Which countries do you ship to?

We proudly ship worldwide, with over 100 countries served. You can view the full list here.

Our products are shipped securely through premium couriers such as DHL, FedEx, and UPS, with full tracking until your order arrives at your doorstep.

How can I track my order?

Once your order is dispatched, you’ll receive an email with a tracking number and link. You can track your package directly on the courier's website (DHL, FedEx, UPS, etc.).

You’ll also receive a notification once your shipment is out for delivery. If you don’t see tracking details in your inbox, please check your spam folder.

Are they compatible with my laptop? Is a driver required?

As long as your laptop has a USB or HDMI port, our monitors will work seamlessly, depending on the model. Our monitors are compatible with most laptop brands, including Apple (MacBook, MacBook Air, MacBook Pro – M1, M1 Pro, M1 Max, M2, M2 Pro, M2 Max, M3, M3 Pro, M3 Max, M4, M4 Pro, M4 Max), Dell, HP, Lenovo, Asus, Acer, Microsoft, Samsung, Toshiba, and MSI, among others. Whether you're using a MacBook, Windows laptop, or other device, you’ll enjoy enhanced productivity and convenience.

To ensure optimal performance, some models may require a driver. If you’re using a professional laptop where IT restrictions may apply, we recommend choosing a model that doesn't require any drivers.

Please refer to our comparison page or the "Compatibility" section on your chosen product page to confirm the ideal fit for your setup.

Additionally, some of our models are fully compatible with gaming consoles like PlayStation, Xbox, and Nintendo Switch, providing a seamless experience across multiple devices.

How does the 14-day return policy work?

For purchases made directly through our website, we offer a 14-day return policy from the delivery date. Accessories that come with your portable monitor can be returned, but separately purchased accessories are not included in this policy. If you purchased from another retailer, please contact them for return instructions.

If you decide the product is not for you, we’ll provide a full refund within 14 days, provided the product is unsealed and returned with all items from the original order. Refunds will be processed to the original payment method.

Please note, our free return policy does not cover compatibility or driver issues if these were not verified prior to purchase.

For full details, please refer to our Return Policy.

What are the differences between your different models?

We understand choosing the right monitor can be a challenge, which is why we’ve created a comprehensive comparison page.

Here, you can easily compare models by display size, required drivers, connectivity, brightness, material, weight, and dimensions to find the perfect match for your needs.

How do I get my product repaired within warranty?

If your product needs repair under warranty, contact our after-sales support team at hello@aura-displays.com.

Provide a detailed description of the issue, along with your order number and the email address used for purchase. We’ll guide you through the next steps.

How much does shipping cost and how long will it take?

Enjoy free shipping on orders over $100 during our current promotion.

Delivery typically takes 4-7 days, depending on the closest warehouse, your destination country, and whether your address is in a remote area.

We work with trusted carriers like DHL, FedEx, and UPS for a secure, tracked delivery experience.

Fast Free Shipping

On orders over $100 during promotion.

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Spring Sales offers end on: April 16, 2025

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