We’re available Monday to Friday, 9 AM to 5 PM (CET).
Welcome to the Aura
Self-Help Center
Easily manage everything related to your order — update or cancel it, change shipping details, track your package, start a return, download your invoice, or access drivers and manuals — all in one place.
Our Self-Help Center is here to save you time and help our support team respond faster and more efficiently when you need us.
My account
Easily manage your orders directly from your customer account (please use the email address registered when ordering)
Track My Order
Track your order's progress easily using the email address provided during checkout.
Edit My Order
You can modify, cancel, or update items or address in your order as long as it hasn’t shipped yet.
Return My Order
You can handle your returns directly from your customer account — quick, simple, and hassle-free.
Helpdesk
Do you have any unanswered questions? Visit our helpdesk, where you're sure to find what you're looking for.
Download My Invoice
Need your invoice? You can easily download it from your customer account whenever you need it.
Drivers, Manuals & Tech Specs
Find all your product resources — including drivers, user manuals, and technical specifications — directly here.
My Credit Rewards
After each purchase, you receive 10% back in store credit. Track your credit history anytime from your customer account.
Contact Us
If you didn’t find the option you were looking for in your account or self-support section, feel free to contact us directly. We’re here to help!
Leave a Review
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Compare Products
Compare our portable monitors to explore technical specifications and find the perfect match.
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