Store Helpdesk Returns

Can I return items purchased from a third-party retailer or website?

Updated on Jul 10, 2025

Can I return items purchased from a third-party retailer or website?

No — if you purchased your AURA DISPLAYS product from a third-party retailer, reseller, or any website other than aura-displays.com, you’ll need to contact the original seller directly for any returns, exchanges, or warranty requests.

Each retailer operates under their own return and refund policy, and we are unable to process returns for purchases made outside our official website.

If you’re unsure whether your purchase was made through an authorized reseller, feel free to contact our team — we’ll be happy to confirm and guide you accordingly.