Where can I find the user manual in PDF format? You’ll find everything you need to get started with your Aura Displays product on our official support page. Thi...

My company information is missing from my invoice. How can I add it? If your invoice is missing important company details, don’t worry — our support team can he...

Can I buy the same order again? Yes! If you'd like to reorder the exact same items from a previous purchase, you have two easy options: 1. Reorder from your cus...

Can I add items to my order? Yes — as long as your order hasn’t been fully shipped yet, you can add items directly from your customer account. To do this, go to...

I haven't yet received confirmation of shipment. How can I change my address? If your order hasn’t shipped yet, you still have the option to update your shippin...

Where can I download my invoice? You can download your invoice directly from your customer account. Simply log in and click on the order you want to view — you'...

How will I receive my refund? All refunds are automatically issued back to the original payment method used during checkout (typically your credit card). For se...

I've received a damaged or faulty product. What should I do? We're deeply sorry to hear that your product arrived damaged or isn’t working as expected. While th...

How long does the warranty last and how does it work? All AURA DISPLAYS monitors are covered by a 1-year international warranty. If anything goes wrong with you...

Can I return items purchased from a third-party retailer or website? No — if you purchased your AURA DISPLAYS product from a third-party retailer, reseller, or...

How can I return my order? At AURA DISPLAYS, we've made returning your item simple and flexible. If you need to start a return, you can initiate the process dir...

How can I track my order? There are two easy ways to track the status of your order: 1. Use our tracking page Head to our dedicated tracking page and enter the...

What should I do if I haven't received a confirmation email? There are two types of confirmation emails you should receive from AURA DISPLAYS: Order Confirmati...

Need to update your shipping address, contact details, phone number, or switch an item in your order? No problem — we’ve made it quick and easy.There’s no need...

Changed your mind? No worries — we’ve made it easy to cancel your order before it leaves our warehouse, no questions asked. You don’t even need to contact our s...

Yes — absolutely normal.There’s no need to worry: if you’ve received a tracking number, it means your order has already left our warehouse and is on its way. Tr...

We take great care in preparing and packing every order — but in rare cases, an accessory may be missing or something may not be exactly as expected. If this ha...

At Aura, we know how important it is to receive your order quickly and reliably — and we take that responsibility seriously. Our team processes orders daily, in...