Shipping

9 Docs

How can I track my order?

Last Updated: 9th July, 2025

How can I track my order? There are two easy ways to track the status of your order: 1. Use our tracking page Head to our dedicated tracking page and enter the...

What should I do if I haven't received a confirmation email?

Last Updated: 9th July, 2025

What should I do if I haven't received a confirmation email? There are two types of confirmation emails you should receive from AURA DISPLAYS: Order Confirmati...

Do you offer express delivery?

Last Updated: 9th July, 2025

Yes — all our packages are shipped with premium express couriers such as DHL, FedEx, UPS, and other trusted carriers depending on your region. We only work with...

Does AURA DISPLAYS ship overseas? In which countries do you deliver?

Last Updated: 9th July, 2025

Yes — Aura Displays ships worldwide, to over 130 countries across all continents. We have customers everywhere — from major cities to some of the most remote co...

My tracking hasn’t updated or says “Shipment info received” — is that normal?

Last Updated: 9th July, 2025

Yes — absolutely normal.There’s no need to worry: if you’ve received a tracking number, it means your order has already left our warehouse and is on its way. Tr...

When will my order arrive?

Last Updated: 9th July, 2025

Once your order is placed, delivery timing depends on your location, the shipping method selected, and current stock availability. At checkout, after selecting...

My order arrived with something missing. What should I do?

Last Updated: 9th July, 2025

We take great care in preparing and packing every order — but in rare cases, an accessory may be missing or something may not be exactly as expected. If this ha...

Where do you ship from?

Last Updated: 9th July, 2025

We operate multiple fulfillment centers strategically located around the world — including in the United States, Australia, Germany, the United Kingdom, and Can...

When will my order ship? How long does it take to process it?

Last Updated: 9th July, 2025

At Aura, we know how important it is to receive your order quickly and reliably — and we take that responsibility seriously. Our team processes orders daily, in...