I've received a damaged or faulty product. What should I do?

We're deeply sorry to hear that your product arrived damaged or isn’t working as expected. While this should never happen, please rest assured — we’ll take care of it.

At AURA DISPLAYS, we take quality and customer satisfaction very seriously. Every item is checked before shipping, but in rare cases, something can go wrong during transit. If that’s the case, you’re absolutely covered, and we’ll handle everything from start to finish.

Please head to our returns and warranty portal and submit a request by selecting the appropriate reason (e.g. “Product arrived damaged” or “Defective product”). You’ll be asked to upload a few photos or a short video to help us better understand the issue — this helps us act faster.

Once submitted, our after-sales support team will review your request promptly. If the issue is confirmed, we’ll cover return shipping and replace your device at no cost to you.

You’re in good hands — we’ll make it right, and ensure everything goes smoothly from here.